ServiceNow vs BMCREMEDY

ServiceNow vs BMCREMEDY

1. What is it? introduction to ITSM
2. What is ServiceNow?
3. What are the types of components in ITSM in service now?
4. Benefits of ITSM in service Now
5. Comparison between ServiceNow and BMCRemedy
6. What is there ServiceNow version?
7. What does BMC stand for in BMC Remedy?
8. what is bmc remedy
9. What is the version BMCRemedy

First, we know about two ITSM tools

Service Now and BMC Remedy are two of the most popular IT Service Management (ITSM) tools enterprises use.ITSM solutions have a significant impact on a company’s processes, issue resolutions, workflows, and customer satisfaction .this is why when choosing the best solution for their needs. In most cases, the decision is not easy.

Both BMC Remedy ITSM and ServiceNow ITSM offer a variety of features that can help manage your business. Both platforms provide a range of capabilities that can improve efficiency and effectiveness in your industry. Additionally, they both have a wide range of integrations that make connecting to other systems and applications easy.

In this blog, we not only aim to help you choose the best solution for your specific needs.

What Is it? Introduction to service management.

service management (ITSM) refers to the entirety of activities directed by policies organized and structured in-process and supporting procedures that one performs by an organization to design, plan, deliver, operate and control information technology services offered to customers.- Wikipedia

Information technology (ITsm) service management is the process of planning, controlling, and directing the provision of information technology services to an organization. It forms the foundation for effective information management and enables an organization to realize the benefits of information technology.

ITSM helps organizations to manage the risk associated with their IT investments, optimize the use of their IT resources, and protect their data. It also enables organizations to realize business value from their IT investments by ensuring that IT services are delivered on time, within budget, and to the correct level of quality.

What is ServiceNow?

Servicenow is a cloud-based service that helps businesses manage their customer service and booking needs in a centralized location. It offers a range of features, including customer management, order processing, and reporting. Additionally, it provides a live chat and phone booking system that makes it easy for customers to get in touch with businesses. Businesses can use ServiceNow to manage their customer service queues, book appointments, and track the progress of their orders. This way, companies can ensure that customers are serviced efficiently and allocate the right resources to each customer. Servicenow offers a wide range of customization options, so you can control the look and feel of your service experience.

Businesses can also use ServiceNow to manage their stock and inventory. This way, you can keep track of your inventory levels and ensure that you are not running low on any particular product.

What are the types of components in ITSM in service now

ITSM is a critical component of an effective information management strategy, and an organization’s IT organization should implement it. There are several vital aspects of ITSM that should be considered when designing and managing an IT service delivery program:

Incident Management 

Problem Management 

Change Management

Service Level Management 

Service Request Management 

Knowledge Management 

Incident Management :

The goal of the incident management process is to restore the operation of normal service as quickly as possible and minimize the impact on business operations thus that the best possible levels of service quality and availability are maintained. Regular service operations are defined here as service operations within a services Level Agreement.

Problem Management :

Problem Management is the process responsible for managing the life cycle of all problems that happen or could happen in services. The primary objectives of problem management are to prevent problems and resulting incidents, eliminate recurring incidents, and minimize the impact of incidents that cannot be stopped.

Change Management :

Change Management is the process that ensures standardized methods and procedures are used for efficient and prompt handling

of all changes to control IT INFRASTRUCTURE to minimize the number and impact of any related incident upon services. This could include adding new hardware or software, code update, and patches.

Asset Management :

Asset Management is the process of deploying, operating, maintaining, upgrading, and disposing of assets . Cost-effectively, in a nutshell, asset management ensures that all assets, tangible and intangible, are

tracked and being used in an organization.

Service Request Management :

Service Request Management is the process of handling customer service requests to applications, hardware updates, software enhancements, password resets, etc. It includes any variety of recommendations that can be repeatable and automated. This allows customers to make services request via a front-end or other similar mechanism without involving the services desk.

Knowledge Management :

Knowledge Management is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Benefits of ITSM in service Now

• Enables collaboration across various teams and departments
• Establish a well-defined IT process that is repeatable and manageable
• Empower teams to share knowledge and continuously improve

Improve efficiency 

• of IT help desk team
• Enables customer–centricity with self-service functionality
• Decrease overall cost for its operations
• Well defined roles and responsibilities
• Clear expectations of services levels and availabilities via services level management

What is there ServiceNow version?

Below is the up-to-date list of Current Versions and upcoming ServiceNow releases or versions.

Aspen (2011)

Berlin (2012)

Calgary (2013)

Dublin (2013)

Eureka (2014)

Fuji (2015)

Geneva (2015)

Helsinki (2016)

Istanbul (2017)

Jakarta (2017)

Kingston (2018)

London (2018)

Madrid (2019)

New York (2019 )

Orlando (2020)

Paris (Quarter 3 – 2020)

Quebec (Quarter 1-2021)

Rome (Quarter 3 -2021)

San Diego (Quarter 2 -2022)(Currently available release)

Tokyo (Quarter 4 – 2022)

Utah (Quarter 2 – 2023)

Vancouver (Quarter 4 – 2023)

Washington(Quarter 2 – 2024)

What does BMC stand for in BMC Remedy?

baseboard management controller (BMC)

what is bmc remedy

BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. They support various service tickets by which users can create requests that flow to other systems within an organization. Currently, RiskSense supports making tickets in the form of Incidents.

what are the bmc remedy features

The main features of BMC Remedy 9 are:

• Service Request Management
• Asset and Service Level Management
• Problem Management
• Knowledge Management
• Configuration Management
• Incident Management
• Smart Reporting
• MyIT Self Service
• Virtual Chat
• Custom Applications
• Release Management
• Developer Studio
• Platform Administration

Comparison between ServiceNow and BMCRemedy

BMCRemedy ITSM  

BMC Remedy operates on a software-as-a-service(saas) delivery model that uses thirty-party cloud vendors to deliver services.

BMC Remedy ITSM is also a good platform for managing complex systems, as it offers a wide range of features for automating processes and functions

ServiceNow ITSM      

ServiceNow operates mainly on a platform–as–a–service (PaaS)model, allowing for a framework you can build on or customize applications from directly from the cloud.

ServiceNow ITSM is considered more user-friendly, as it is easier to find and use the most relevant features for your business. Additionally, it offers a better user experience regarding reporting and analytics.

ServiceNow ITSM, on the other hand, is a platform that provides a suite of tools that enables you to manage your entire business. This includes everything from customer relations to financials. Additionally, ServiceNow ITSM is considered to be more user-friendly than BMC Remedy ITSM, making it easier for you to navigate and use the various features available.

However, ServiceNow ITSM may be more suitable for businesses that are looking for a more comprehensive platform that can be used to manage their entire business.

What is the version BMC/ Remedy

Documentation by Supported Product Version

Choose the version for which you want to view associated technical documents.

 How do I choose a Service now training institute?

This Article Gives You Some Tips to Select The Best IT Training Institute to boost Your Career :

1. Set your Goal.
2. Check for Institute Expertise.
3. Feedback or Learning Environment.
4. Course and Fee Structure.
5. Live Project Vs. Theory.
6. Motivation.
7. Job Assistance & Guidance.

Conclusion

We hope this blog helped you gain a little more perspective on whether you want to take on this best training institute.

Let us know about your views in the comments section below.